Share case study

Human-centered design of personal-finance-management app for financial inclusion

How might we empower Namibian citizens to access, understand and make use of their free annual credit report and thus achieve financial literacy?

Partners

Countries

Namibia

 

Project

  • ProBATS, its partner Financial Literacy Initiative (FLI), and the credit reference bureau TransUnion came up with the idea of creating an app that offers to download to one’s phone a free annual credit report (a legal entitlement of any Namibian from the credit reference bureaus) and at the same time to receive personal finance-tips or functionalities (e. g. calculating installments for given credit amounts).
  • To ensure that the app is user-centered, we co-design and implement a human-centered design process based on Design Thinking methodology together with GIZ Namibia and FabLab:
  1. Stakeholder alignment to understand supply perspective
  2. Local qualitative user research to explore user scope
  3. Five-day Design Sprint with stakeholders to develop a product concept

 

SDG

  • 8 Decent Work and Economic Growth
  • 17 Partnerships for the Goals

 

 

>> Want to know more or host your own program with us?  Get in touch!

You might also like: